Returns Policy

Return of Sea Moss Orders –

If an item/order is received damaged, we must be advised immediately. 

If you have received an item which is not what you ordered, please advise us immediately.

Please e-mail details of your claim to info@seamoss.co.nz.  

The following options will then be made available:

1. Replacement: if a replacement is required, it will be sent with the next fresh batch, subject to availability.
2. Refund: if a refund is required and approved, it will be provided according to the original payment method.

Return of Bulk Sea Moss Orders (Quantity 10+ per Product) –

Please note that if you have ordered bulk sea moss products these are not able to be returned. This is because bulk orders are made specifically to what has been ordered. Please select carefully to ensure you have the correct product on your order.

Sea Moss New Zealand Limited is fully certified with IANZ accreditation. We assure you, we only provide quality seamoss that has been handled with love and care.